FAQ

Yes, we provide express delivery via Grab and Lalamove within the Bangkok area. You can select the express shipping option during checkout. Our staff will contact you to provide details on additional shipping fees.
(Operating hours: Daily, 9:00 AM – 5:00 PM)

Please report any damaged or defective items via our Line Official Account (@mypaws) or call 02-114-8912 (Ext. 101). Our team will investigate and process your claim as quickly as possible.

Returns or exchanges are not accepted if the delivered items correctly match your order. However, if an error occurs on our part (e.g., wrong item sent), we will ship the correct product to you immediately at no additional cost.

Address changes are possible only if the parcel has not yet been picked up by the courier. Please contact our staff immediately via Line Official (@mypaws) with your Order Number to request a correction.

Estimated delivery times are as follows:

  • Bangkok & Vicinity: 1–3 business days.
  • Other Provinces: 3–7 business days.
    (Delivery times vary depending on the destination area.)

You can shop with us through the following official channels:

  • Official Website: www.mypawsofficial.com
  • Shopee: My Paws Official Shop
  • Lazada: My Paws
  • Line Official Account: @mypaws

You can submit your order details to earn points via Line Official (@mypaws). Points can be redeemed for discounts or special gifts as per company terms and conditions.

We support various payment options, including:

  • Thai QR Payment
  • Bank Transfer
  • Credit / Debit Cards

Yes. You can provide your tax information via Line Official (@mypaws). Please note that the tax invoice will be issued only after you have successfully received your product.

For large volume orders (e.g., for pet farms, retail shops, or organizations), please contact us directly via Line Official (@mypaws) to inquire about special pricing and wholesale terms.

Contact form